John answered my call, and fit us in within a day! Very professional, polite, and conscientious in our home while he worked. The results of the cleaning were excellent. The cleaner used was a very light, fresh, almost undetectable scent (odor control was not needed) and everything dried in short time. As a woman, I felt safe with him servicing our home. He's an owner/operator so you know exactly who is coming. He was prompt and his estimate of price and time to do the job were what he quoted on the phone. Very pleased!